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Digital Business Transformation: A Process-led Approach to Fast Results at Minimal Risk

Digital Business Transformation: A Process-led Approach to Fast Results at Minimal Risk

Course Number
DYNM 630 001
Course Code
DYNM630001
Course Key
65593
Day(s)
Monday
Time
6:30pm-9:30pm
Instructor
Prerequisites
Course permits for non-DYNM students: https://www.sas.upenn.edu/lps/graduate/dynamics/course-permit
Primary Program
Course Note
DYNM Category: A; DYNM Concentration: LMC
Course Description
According to newest research, over 70% of organizations worldwide have started digital transformation initiatives or at least plan for them. New digital tools are available almost daily – and many of them have the potential of a major business impact. They enable high performance practices and often even new business models. The resulting transformation of business processes leads to superior customer or supplier experience and organizations become more efficient, agile, meet compliance requirements, or improve the quality of products and services. They help achieving a level of process performance you would never have thought of before. Robotic Process Automation (RPA), Blockchain, Artificial Intelligence, the Internet of Things and Cloud-based software architectures with next generation automation approaches are some examples.
   
However, many organizations underestimate the challenges of digital business transformation resulting in initiatives delivering little or no business value. A major financial organization, for example, stopped the use of over 1000 robots since that digital workforce had created severe issues: processes changed more frequently than expected – the robots didn’t which led to numerous exception cases that had to be handled manually. The elimination of bottlenecks created more severe issues downstream. Value-driven Digital Business Transformation addresses those challenges. It proposes approaches, methods and tools that help to focus on the right sub-processes to transform and improve those areas considering the end-to-end business context as well as sustain the results through appropriate governance. The systematic use of digital technologies requires a hybrid workforce management aligning people, robots and other technologies through appropriate business processes management practices. A value-driven digital transformation prepares for this situation.   

The course discusses design and execution principles as well as related methods and tools to realize the full business value of digital business transformations, delivering results fast and at minimal risk. It combines newest case studies with current research findings to master business impacts of digitalization.
Subject Area Vocab